Q Street Animal Hospital’s
COVID-19 Action Plan
Modified Hours due to COVID-19: Monday-Friday, 8AM to 5PM
Saturdays, 8AM to 12PM (excluding holiday weekends)
OUR POLICY IS EVOLVING. OUR PRIORITY IS TO PROVIDE CARE TO PETS THAT ARE IN NEED, WHILE PROMOTING SOCIAL DISTANCING TO SUPPRESS THE SPREAD OF COVID-19
1. Please call us from the parking lot when you arrive. If you do not have a phone, knock or open the front door and let us know that you are here. After that, we will give you further guidance either by phone or by coming out to your car. If you need to come up to the clinic (i.e. don’t have a cell phone, or can’t get a hold of us), limit it to one person per pet, and wear a mask or facial covering.
2. If you are exhibiting respiratory symptoms, please let us know. It is best if you not come to the clinic at all, but if you do – it is important to let us know so that we can take appropriate precautions.
3. We are doing exams for pets that are sick. We are doing surgeries and dentals for pets that need a procedure to relieve eminent underlying pain, discomfort, or disease. We are refilling medications as normal.
4. Annual exams and routine vaccines may be delayed for several weeks to minimize exposure and spread of COVID-19. Surgeries such as spays and neuters may be delayed to also reduce exposure, but also to reduce use of personal protective gear such as gowns, masks, and gloves.
5. We are doing Curb-side appointments, meaning that we will bring your pet into the clinic while you wait in your car. The Doctor will then call you to discuss diagnostic and treatment plans. We are certainly sensitive to certain circumstances such as euthanasia, and will make accommodations.
6. Drop-off appointments are also available, in which you leave your pet with us for part of the day. We will do an exam and call you to discuss (again) diagnostic and treatment plans.
7. We are offering Exams via phone as well. There is a $42 consult fee. We can also view images and possibly video from our email for consult exams (email@example.com). Normally, an in-person exam is required for diagnostic and treatment plans, but because of COVID-19 – the rules from the state are allowing for “tele-medicine” appointments.
8. It is unlikely that COVID-19 can infect pets at this time. However, pets are susceptible to other respiratory diseases. If your pet is exhibiting symptoms of respiratory disease, then call to discuss and possibly schedule an exam.
**Please be aware that we are experiencing an extremely high volume of phone calls, and ask that our clients continue to be patient with us during this very uncertain time. We are also scheduling many appointments several weeks to a month out since we are so booked at this time. Call us at (541) 746-8491 to discuss availability.
(THE FOLLOWING PROVIDES MORE DETAILS)
The health and safety of our clients, their pets and our employees is our top priority during this period of uncertainty with the corona virus (COVID-19). We are doing everything we can to provide a safe and sanitary experience for you and your pet without compromising the quality of our services.
We are following the latest information and protocols from the world’s leading health experts and government authorities, including the Centers for Disease Control (CDC) and World Health Organization (WHO). We have implemented the recommended social distancing measures in the workplace as much as possible and ask that if you are exhibiting symptoms such as a fever, cough, shortness of breath or breathing difficulties that you not come in to the clinic, but call us so that we can figure out the best way to make sure your pet is seen. We are also asking that people wait in their cars as much as possible to decrease the number of people in the waiting room and limit your pet’s companion to 1 person in the examination room.
We have increased our stringent practices of sanitation, disinfection and cleaning throughout the building. There is hand sanitizer available in several locations and a restroom equipped with antiseptic soap. We have instituted a policy for employees to stay home from work if they have a fever or any respiratory symptoms.